Every technical service documented, with an automatic report for your customer
We automate your field service
Checklists, before-and-after photos, and on-site sign-off: a report with your brand identity and the evidence ready to bill.
-80%
Time to deliver the report to your customer
+30%
Your team’s service capacity
100%
Service calls backed by evidence
What IVOway solves
Built for your team's day-to-day
Custom checklists
Each technician carries the right checklist for every service (preventive maintenance, repair, diagnosis, installation), tailored to your equipment type. Prevention cuts costs and extends the lifespan of what you provide to your customer.
Visit evidence
AI-analyzed before-and-after photos, the customer's sign-off signature, and a geolocated visit that confirms service at the right location: guaranteed backup so you can assure your customer of every visit.
Integrated history
Every service is automatically added to the equipment's history: failures, spare parts, photos, and the technicians who handled it. On the next visit the technician arrives knowing what was done before, and you can spot equipment with recurring failures.
Automatic report delivery
As soon as the visit is closed, the customer receives the report with the work done and its evidence, with no admin work.
Satisfaction survey
A post-visit survey measures service quality and tells you which technician and which process to improve.
Alerts when something goes wrong
Late visits, out-of-range parameters, or a low rating reach you instantly: you fix it before the customer files a complaint.
Forget about WhatsApp groups
How you work today
In all the noise, your team misses the important chats, and conversations get flooded with photos, voice notes, and messages with no context.
With IVOway
Everything stays coordinated, organized, and traceable. No work order ever gets lost.
Real results
What people already using it say
“Our technicians' work was hard to track, and putting together service reports took up our time. Now we monitor every activity, each service's information stays organized, and reports are generated straight from the app.”
Michelle Hernández
Operations Coordinator, Benedetti Zelaya
And on top of that
IVOway supervises your team on every route
You know where they are, how long each stop takes and whether every visit was done right, with evidence for every task.
Routes and timing
AI-optimized routes that automatically suggest the best route, with control over every stage of the route, from departure to the last visit closed.
- Routes
- Timing
Effectiveness and service quality
Measure real visit compliance and guarantee it is executed to the defined standard.
- Visit effectiveness
- Check-ins
- Service quality
- Post-visit satisfaction survey
- Digital signature
Irrefutable evidence
Every visit is backed by verifiable digital evidence, ready for an audit or a customer claim.
- Signature
- Geolocation
- Real-time photographs
- Pin-drop of every delivery
- Date and time
Keep exploring
Other industries you might be interested in
See how IVOway runs field operations in other industries and find the one closest to yours.
Total clarity over your fleet for distribution with zero blind spots
Optimize every kilometer, cut your operating costs, and eliminate the uncertainty of not knowing if a delivery actually happened.
Smart routing and fuel savings
IVOway's AI-powered route intelligence analyzes traffic and time windows to send the optimal sequence straight to the driver's phone, cuts fuel consumption, and lays the groundwork to automate your fleet and reduce it by a guaranteed 25%.
Irrefutable evidence
Digital signatures, photos with GPS coordinates and timestamps eliminate disputes over unconfirmed deliveries or pickups. Every visit is logged in the customer's history, so you can measure the actual visit frequency for each recurring customer, compare it against the agreed frequency, and catch early the ones who are falling through the cracks.
Geofence validation
Automatically confirms the delivery happened at the right location, without relying on the driver's manual report.
Full inventory control
Manage product swaps, bonuses, returnable containers, and the inventory of every truck (including returns from incomplete or partial deliveries), and audit at any time the coolers, shelving, or other assets you provide to your customers.
Instant settlement and collections
Real-time collection updates and an up-to-date account statement for every customer. At route close-out, settlement is immediate: it reconciles collections and the inventory the truck brings back, in a process that takes less than 5 minutes.
Performance and customer satisfaction
Measure visit and travel times, and validate service quality with a post-visit satisfaction survey.
Ready to optimize maintenance / field technicians?
Let's schedule a session and show you IVO working in your operation.